We are excited to have you as part of our team. You were hired because we believe you can contribute to the success of our business, and share our commitment to achieving our goals as stated in our mission statement.
Sterling is committed to quality and unparalleled customer service in all aspects of our business. As part of the team, we hope you will discover that the pursuit of excellence is a rewarding aspect of your career here.
This employee handbook contains the key policies, goals, benefits, and expectations of Sterling, and other information you will need.
We've been around for about 6 years now and have been lucky enough to grow every year. Here's a quick breakdown of our history.
What is the Company's dress code?
We're super casual. Jeans, tshirts, running shoes are the most common. Sometimes people wear blazers if they are feeling fancy.
So you've gone through the interview process, you've signed the contracts, and you're finally here at Sterling. Congratulations, and welcome.
Sterling has an incredibly unique way of doing things that will make this the greatest professional experience of your life, but it can take some getting used to.
Ask all the questions, that's what everyone else did.
This book was written by people who've been where you are now, and who want to make your first few months here as easy as possible.
One of your most important duties your first week is absorbing everything. Getting to know your company's culture, the working and communication styles of your teammates, the problem projects, and department or company-wide goals means that you'll be able to start your real work sooner (and be more effective when you do).
So, go to the new hire orientation, sign up for professional development classes, and attend all the team and office meetings you can, even if you're not yet sure what's going on or they don't 100% pertain to your work. Also please join in on the informal events. It's a great way to meet people.
Do be careful, though, to balance your schedule—you want to have plenty of time to learn the ropes from your desk. We fully expect you to ramp up your workload slowly.
As you learn about new processes, projects, and people, don't be afraid to ask questions. You need to get up to speed, and people will expect it from the new person on the team.
At the same time, don't be afraid to contribute and add value—you do want to reinforce that you're the right person for the job! No, you won't know everything (nor should you act like you do!), but you can make suggestions in team meetings or brainstorming sessions, or ask questions like, "Has this been tried before?" And if you have a skill or ability that you've been hired to bring to the team, pipe up and share that knowledge.
What time do people usually work from?
Generally, we start and end a little later than most companies. You're free to come in and leave whenever, but our 'common' hours are 10am to about 7pm
Know someone that you think might be a good fit at Sterling? That's great. We are extremely proud of our referral program. All you have to do is give their contact info to HR and sit back! If we hire your referral, you get $5k. It's that simple.
You can refer friends, Acquaintances, or even people you meet at events.
How much vacation time do I get?
As much as you need. Some years you'll need 4 weeks and some years you'll only need 2.
At Sterling, all salaries and wages are paid bi-weekly in arrears directly into your bank account. Authorized deductions will be made at source from your salary or wages before any deposit is made, and your pay stubs are available for review online with our payroll management system. If you have difficulties accessing it, please ask your supervisor to show you. It is your responsibility to ensure that your bank account details are provided and updated in case of any changes, and that the pay amount deposited to your account is accurate. In the event that you see an error, kindly bring it to the attention of your supervisor immediately.
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